Frequently Asked Questions
Answers to all your questions about 1wine
From opening an account to bKash deposits, bonuses, cricket betting and security — find detailed information on everything right here on this page.
1wine is a safe and reliable online casino and sports betting platform for players in Bangladesh. If you have any questions — about account registration, depositing and withdrawing with bKash or Nagad, slots and live casino, BPL cricket betting, or bonuses and promotions — read the detailed answers below. If you need further assistance, our 24/7 Bengali live chat support is always here for you.
Account and Registration
To open an account at 1wine, you will need an active mobile number, an email address and a password. You must be 21 years of age or older — age verification is mandatory. Once registration is complete, a verification code will be sent to your mobile. Registering with accurate details ensures no issues with withdrawals later.
No, each person may operate only one account. Opening multiple accounts is a violation of 1wine's terms and conditions and may result in a temporary or permanent account suspension. This rule is strictly enforced to maintain a fair gaming environment.
Click the "Forgot password?" option on the login page. Enter your registered mobile number or email address and a reset code will be sent to you. Enter the code and set a new password. If you run into any trouble, contact our 24/7 live chat support.
Yes, 1wine is fully mobile-responsive. The site works smoothly on both Android and iOS devices through your browser. No separate app download is needed — enjoy slots, live casino and cricket betting all from your mobile browser.
Identity verification may be required before your first large withdrawal. This is done to keep every player's account secure and to prevent fraud. Sending a copy of your national ID or passport to the support team completes verification quickly.
Deposits and Withdrawals
Deposits via bKash are very fast — the balance is usually added to your account within a few minutes. The minimum deposit amount is ৳500. If your balance does not appear after depositing, take your transaction reference number to live chat and support will resolve it promptly.
The standard processing time for a Nagad withdrawal is 30 minutes to 3 hours. Funds arrive within this window even during peak hours. The minimum withdrawal amount is ৳800. Having your account verification completed makes the process smoother.
1wine currently supports four payment methods: bKash, Nagad, Rocket and Upay. The minimum deposit is ৳500 and the minimum withdrawal is ৳800 across all methods. Using Bangladesh's popular mobile banking services makes transactions easy and fast.
1wine does not charge any extra fees on deposits or withdrawals. However, your mobile banking provider (such as bKash or Nagad) may apply their own service charges. Please check the terms of your own mobile banking app for details.
Common reasons for a rejected withdrawal include incomplete account verification, unmet bonus wagering requirements or incorrect payment details. Contact live chat support and they will explain the reason and help resolve it. Almost all issues are resolved within 24 hours.
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches, you first need sufficient balance in your account. Go to the cricket section, select the match you want, then place bets on various markets such as match winner, top batsman or number of sixes and fours. With in-play betting you can also place bets while the match is in progress.
RTP (Return to Player) is the theoretical average percentage of total bets that a slots game returns to players over the long term. For example, a 96% RTP means that on average ৳96 comes back for every ৳100 wagered. This is a theoretical calculation — every spin is completely independent and random. All games at 1wine are run on a certified RNG (Random Number Generator).
Yes, 1wine's live casino is fully mobile-compatible. Live table games from Evolution Gaming and Ezugi can be played comfortably on smartphones and tablets. All you need is a good internet connection to play with a live dealer in real time.
Aviator is a crash-type game by Spribe. A plane takes off and a multiplier keeps rising. You need to cash out before the plane crashes — your bet is then multiplied by that multiplier. If you do not cash out in time, your bet is lost. It is a fast-paced and exciting game.
Yes, live in-play betting is available at 1wine for IPL, T20 World Cup and other major cricket tournaments. Odds change over by over while the match is live, giving you the opportunity to place bets strategically. Live score updates are also visible on the platform.
Bonuses and Promotions
The 1wine welcome bonus is available when you open a new account and make your first deposit. A 150% bonus is given on the first deposit, up to ৳10,000. That means depositing ৳2,000 gives you a total of ৳5,000 (৳2,000 + ৳3,000 bonus). No code is needed to activate the bonus — it is added automatically.
The wagering requirement for the welcome bonus is 25 times. This means you need to wager 25 times the bonus amount before you can withdraw it. For example, if you receive a ৳3,000 bonus, you can withdraw after placing a total of ৳75,000 in bets. Certain games may contribute differently to the wagering calculation.
You are automatically enrolled in the 1wine VIP program by playing regularly. There are four tiers: Bronze, Silver, Gold and Platinum. From the Bronze tier you can receive up to 0.4% cashback per week. Silver offers 0.8%, Gold 1.1% and Platinum up to 1.5% cashback. Staying consistently active moves you up to higher tiers over time.
VIP members receive a set percentage of their net losses back as cashback each week. Cashback is generally added to the account at the start of the week. The amount can be used directly in games and can also be withdrawn subject to the applicable terms.
Yes, 1wine runs special promotions during various festivals and tournaments. Extra bonuses or free spin offers may be available during Eid, Pohela Boishakh and major cricket tournaments. Check the promotions page and live chat support for the latest promotion details.
Security and Responsible Gaming
1wine keeps all your personal and financial information secure using SSL encryption technology. Information is not sold or shared with third parties. You can read our detailed privacy policy on the privacy policy page.
Yes, 1wine strictly enforces a 21+ age limit. No person under the age of 21 may open an account or play on this platform. If age verification fails, the account will be closed and any deposited funds will be returned.
Self-exclusion means you can request to have your own account closed temporarily or for an extended period. It is an important tool for responsible gaming. You can use this option by contacting our live chat support or emailing [email protected]. For more details, visit the responsible gaming page.
Yes, under its responsible gaming policy, 1wine allows you to set deposit limits, bet limits and session time limits. These limits help you manage your budget and time. Contact the support team for assistance with changing your limits.
1wine's customer support is available 24/7 in Bengali. You can speak directly in Bengali via live chat and get a resolution as quickly as possible. To contact us by email, write to [email protected]. There is no phone or WhatsApp support — assistance is provided through live chat and email only.
Still have questions? Contact support
Our experienced team is available 24/7 in Bengali. Chat with us live right now or send us an email.