1wine Terms and Conditions

1wine (referred to as "Platform", "we" or "us") provides a safe and reliable online casino and sports betting service for players in Bangladesh. By accessing the website https://1wine.cam or using any of its services, you agree to abide by these terms and conditions.

These terms and conditions form a legally binding agreement and must be read together with our Privacy Policy and Responsible Gaming Policy. All referenced policies are an inseparable part of these terms.

This document has been prepared in English and is governed by Bangladesh Standard Time (BST, UTC+6). In the event of any dispute or ambiguity, our administrative decision shall be considered final.

The following terms are used with specific meanings throughout these terms and conditions:

• "User" or "You" — any person who has registered on the 1wine platform or is using its services.
• "Account" — the personal user profile created through registration.
• "Funds" or "Balance" — the amount of money deposited in your account (in Bangladeshi Taka, ৳).
• "Bonus Funds" — non-cashable rewards granted as part of promotional offers, usable subject to specific conditions.
• "Wagering Requirement" — the total amount of bets required to make bonus funds eligible for withdrawal.
• "Betting Event" — any cricket, football, rugby, or other sporting event on which a bet can be placed.
• "Service" — all casino games, slots, live betting, and related features available on the 1wine platform.

The following eligibility conditions must be met to use 1wine services:

• You must be at least 21 years of age (for ages 21 and above only).
• You must operate the account in your own name and for your own benefit.
• You must use your own personal information and payment methods — transactions on behalf of third parties are not permitted.
• You must be of sound mind and capable of managing gaming responsibly.
• The platform may not be used from any jurisdiction where online gaming is prohibited.

4.1 Registration Process

When opening an account with 1wine, you must provide accurate, complete, and up-to-date information. Required details include: full name, date of birth, active mobile number, and email address.

4.2 One Account Policy

Each individual may operate only one account. If multiple accounts belonging to the same person are detected, all accounts will be cancelled and all funds and bonuses may be forfeited.

4.3 Identity Verification (KYC)

For the purpose of security and fraud prevention, 1wine may request documents to verify your identity at any time. These may include:

• A copy of your National Identity Card (NID) or passport.
• Proof of ownership of a bKash, Nagad, or Rocket account.
• Proof of current address.

Withdrawals may be placed on hold until verification is complete. If requested documents are not submitted within 14 days, the account may be temporarily suspended.

4.4 Account Security

It is your responsibility to keep your login credentials completely confidential. Report any unauthorized access immediately to [email protected]. 1wine will not be liable for any loss resulting from third-party access to your account.

1wine supports the most popular mobile payment methods in Bangladesh. All transactions are secured with SSL encryption.

5.1 Deposit Terms

• All deposits must come from a payment method registered in your own name.
• Deposits from third-party accounts or unknown sources are not accepted.
• Once a deposit is completed, funds are generally credited to the account instantly.

5.2 Withdrawal Terms

• Identity verification (KYC) must be completed before submitting a withdrawal request.
• Bonus funds cannot be withdrawn directly — they may be withdrawn after the wagering requirement has been met.
• In the case of any unusual transaction, 1wine reserves the right to hold withdrawals pending investigation.
• Withdrawals will always be returned to the original deposit payment method.

6.1 Welcome Bonus

New members can receive a 150% bonus on their first deposit up to ৳10,000. The following conditions apply to claim this bonus:

• The minimum first deposit is ৳500.
• Before withdrawing bonus funds, you must wager 25 times the total (deposit + bonus) amount (wagering requirement: 25x).
• The deadline to complete the wagering requirement is 30 days from the date the bonus is activated.
• If the wagering requirement is not completed within the specified time, the bonus funds will be cancelled.

6.2 Ongoing Promotions

1wine regularly offers various promotional deals, which may include reload bonuses, cashback offers, and special tournament bonuses. The specific terms for each offer will be stated in that offer's description.

6.3 VIP Program and Cashback

1wine has a four-tier VIP program for regular players. Weekly cashback benefits are provided at each tier:

• Bronze — up to 0.4% weekly cashback.
• Silver — up to 0.8% weekly cashback.
• Gold — up to 1.1% weekly cashback.
• Platinum — up to 1.5% weekly cashback.

VIP tier advancement depends on the consistency of your activity and participation on the platform.

6.4 General Bonus Terms

• A promotion may be claimed once only — family members or those sharing the same device or IP address will not receive separate offers.
• Completing wagering requirements using bonus funds through low-risk bets (bonus abuse) is strictly prohibited.
• 1wine reserves the right to modify, suspend, or cancel any promotional offer at any time.

7.1 Bet Acceptance and Cancellation

All bets placed on the 1wine platform are considered final once confirmed by the system. In the event of a technical error or incorrect odds being provided, 1wine reserves the right to cancel the bet and refund the original amount.

7.2 Event Cancellation

If a sporting event is cancelled or postponed, the funds for the related bet will be returned to the user's account. The rulings and decisions of internationally recognised sporting bodies will be accepted as final.

7.3 Fair Play and Game Integrity

1wine uses technology from independent third-party game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, and others to ensure fair play. A Random Number Generator (RNG) ensures unbiased outcomes.

7.4 Betting Responsibility

Users place bets at their own discretion. 1wine is not responsible for the outcome of any game. You must be fully aware of the risk of losing money through gambling.

The following activities are strictly prohibited and may result in account closure and forfeiture of funds:

• Money laundering or depositing funds from illegal sources.
• Operating multiple accounts or using third-party accounts.
• Playing games using bots, automated software, or artificial intelligence.
• Abusing the bonus system or engaging in bonus abuse.
• Cheating or colluding with other players.
• Exploiting technical errors on the platform or attempting to hack it.
• Providing false identity information or documents.

1wine places the highest importance on the privacy of your personal information. To learn about our detailed data collection, use, and protection practices, please read the Privacy Policy page.

In brief, we follow these principles:

• All transactions and personal information are kept secure through SSL encryption technology.
• Your information is not sold or shared with any third party, except where required by legal obligation.
• Payment information is stored on the payment provider's secure servers — 1wine does not directly collect card or mobile banking details.
• You can request to update or delete your information at any time.

1wine is firmly committed to responsible gaming. We believe gaming is an entertainment activity — not a reliable way to earn money.

We provide the following tools for your safe gaming experience:

• Deposit Limit Setting — Set daily, weekly, or monthly deposit limits.
• Self-Exclusion — Temporarily close your account for a set period.
• Reality Check — Receive reminders about your gaming time at set intervals.
• Permanent Closure — Contact us to permanently exclude yourself from the platform.

For detailed information and support on responsible gaming, visit our Responsible Gaming page.

11.1 1wine's Rights

1wine reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• Violation of these terms and conditions.
• Suspicion of fraud, deception, or illegal activity.
• Providing false information or documents.
• Bonus abuse or collusion.
• Failure to provide identity verification documents in a timely manner.

11.2 User Account Closure Request

You may request to close your account at any time. To do so, email us at [email protected]. Any valid remaining funds will be returned to your payment method before the account is closed.

To the maximum extent permitted by applicable law, 1wine will not be liable for:

• Losses caused by technical errors, server downtime, or internet disruptions.
• Loss of funds due to a user's own negligence or unauthorized third-party access.
• Indirect or consequential losses resulting from not receiving expected earnings from gaming.
• Transaction delays caused by system issues with external payment providers.

1wine always strives to resolve disputes in a fair and transparent manner. Report any complaints directly to our support team.

1wine reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will:

• Update the date on this page.
• Send a notification to the registered email address where necessary.
• Continued use of the platform after changes have been made will be considered acceptance of the new terms.

Therefore, it is recommended to visit this page regularly.

If you have any questions, complaints, or suggestions regarding these terms and conditions, please contact our support team:

• Live Chat: Available 24/7 in Bengali.
• Email: [email protected]

We aim to resolve all complaints within 72 hours. Complex disputes may take longer to resolve, but you will be kept updated regularly.

For support pages and answers to common questions, visit our FAQ page.