1wine Privacy Policy

1. Introduction

Welcome to 1wine. This privacy policy ("Policy") applies to the 1wine platform (https://1wine.cam) and all services connected to it. We place the highest importance on our users' privacy and are committed to keeping your personal information secure.

This policy explains in detail what types of information we collect, how we use that information, the circumstances under which information may be shared with third parties, and what rights you have over your information. By using our platform, you are considered to have given your consent to the terms of this privacy policy.

If you have any questions or concerns, contact our support team at any time: [email protected]

2. What Information We Collect

1wine collects information from you through various methods. The information collected can be divided into the following categories:

2.1 Registration and Identity Information

When you create an account on 1wine, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number
• Residential address
• National ID card or passport details (for KYC verification)

2.2 Financial Transaction Information

To facilitate deposits and withdrawals, we process the following information:

• bKash, Nagad, Rocket, or Upay account number
• Transaction amount and time
• Transaction reference ID
• Type of payment method

2.3 Technical and Device Information

When you use our platform, the following information is automatically collected:

• IP address and device type
• Browser type and version
• Operating system
• Login time and session information
• Game history and preferences
• Betting patterns and activity logs

2.4 Communication Information

When you contact our customer service team, the details of that conversation are also stored. This includes live chat records, email correspondence, and support requests.

3. How We Use Your Information

1wine uses your information only for legitimate and necessary purposes. We use your information for the following reasons:

3.1 Account Management and Identity Verification

• Accurately verifying your identity and completing KYC
• Ensuring account security and preventing unauthorized access
• Facilitating password recovery and account restoration

3.2 Financial Transaction Processing

• Correctly processing deposits and withdrawals
• Detecting and preventing fraudulent transactions
• Maintaining records of financial transactions

3.3 Improving the Gaming Experience

• Providing personalized game recommendations based on your preferences
• Presenting bonus and promotional offers in a relevant way
• Tracking your progress in the VIP program
• Improving platform performance and user experience

3.4 Ensuring Responsible Gaming

• Identifying problematic gambling patterns
• Honoring requests for self-exclusion or limit setting
• Preventing minors from accessing the platform

3.5 Legal Compliance

We process your information in accordance with applicable laws and regulations. This includes anti-money laundering (AML) regulations and user identity verification requirements.

4. Cookies and Tracking Technologies

1wine uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device.

4.1 Types of Cookies We Use

• Essential Cookies: Required for the platform's core functionality — maintaining login sessions, security verification.
• Functionality Cookies: For remembering your preferences and settings — language selection, display preferences.
• Analytics Cookies: To monitor platform usage and improve services.

4.2 Cookie Controls

You can control or disable cookies through your browser settings. Keep in mind, however, that disabling essential cookies may prevent you from using certain features of the platform.

5. Information Sharing Policy

1wine does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Providers

We work with trusted third-party service providers who help us run our operations. This includes payment processors (such as bKash, Nagad, Rocket, Upay), fraud detection services, and technology infrastructure providers. These parties process information only according to our instructions and may not use it for their own purposes.

5.2 Legal Obligations

We may be required to disclose information to comply with court orders, law enforcement investigations, or applicable legal requirements.

5.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such circumstances we will make reasonable efforts to notify you in advance.

5.4 Game Providers

Our game providers — including Pragmatic Play, Evolution Gaming, JILI, and Spribe — may view game session data, but only information related to their own games. They do not have access to your personal identity or financial information.

6. Information Security Measures

1wine uses industry-standard security technologies and practices to keep your information secure. Our security framework is structured across the following layers:

6.1 Encryption Technology

• SSL (Secure Sockets Layer) encryption is used to secure all data exchanged between the platform and your device.
• Stored sensitive data (such as passwords) is protected by strong hashing algorithms.
• Financial transaction data is protected by an additional layer of encryption.

6.2 Access Controls

• Only authorized staff may access your information, and only as needed for their specific job responsibilities.
• All staff receive training on privacy and data protection.
• Regular security audits are conducted.

6.3 Fraud Prevention

• Real-time monitoring systems detect suspicious activity.
• Two-step verification (two-factor authentication) is available as an option.
• Automatic alerts are triggered for unusual login attempts.

While we make every effort to ensure maximum security, it is not possible to guarantee that data transmission over the internet is completely secure. If you notice any suspicious activity, contact [email protected] immediately.

7. Your Information Rights

As a 1wine user, you have several important rights over your own information:

7.1 Right to Access Information

You may request a copy of the information we hold about you at any time. Send this request to [email protected].

7.2 Right to Correct Information

If any information in your profile is incorrect or incomplete, you may request that it be corrected. You can update many details yourself directly from your account settings.

7.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

7.4 Right to Object to Processing

In some cases you may object to the processing of your information. If you wish to opt out of marketing communications, let us know at any time.

7.5 Right to Data Portability

You may request your information in a structured, commonly usable format. Send requests of this nature to [email protected].

8. Data Retention

We retain your information only for as long as necessary. The retention period depends on the type of information and its purpose:

• Active account information: Retained for the entire duration that the account remains active.
• Financial transaction records: Retained for the period required under financial and legal regulations.
• KYC documents: May be retained after account closure to meet applicable legal requirements.
• Communication records: Retained for a limited period to ensure the quality of customer service.
• Technical Logs: Usually deleted after 90 days.

Even after an account is closed, certain information may need to be retained due to legal obligations. In such cases, the use of that information is strictly limited.

9. Minor Protection

1wine is intended solely for adults aged 21 or older. We never knowingly collect information from minors.

• Age is verified during the registration process, and those under 21 are prevented from creating an account.
• The user's age is confirmed through identity document verification.
• If it appears that a minor's information has been collected by mistake, it is deleted immediately and the associated account is closed.
• If parents believe their child has used the platform, please notify us at [email protected].

10. Privacy Policy Changes

1wine may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• A clear notice will be displayed on the platform.
• A notification may be sent to your registered email address.
• The "Last Updated" date at the top of this page will change.

Continued use of the platform after the updated policy is published will be considered your acceptance of the new policy. You are advised to review this page regularly.

If you have any questions or concerns about this privacy policy, please contact us: [email protected] — our support team is available 24 hours a day, 7 days a week to assist you in Bengali.